Anna Star Coaching Customer Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact Details

Email: anna@annastarcoaching.co.uk

What Information We Collect, Use, and Why

For student education and welfare:

Names and contact details for students/children

For dealing with queries, complaints or claims:

Names and contact details
Account login or user information
Purchase or service history
Financial transaction information
Correspondence

For information updates or marketing purposes:

Names and contact details

Last updated: 15 June 2025

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.

Your Rights

Right of access – Request copies of your personal information.
Right to rectification – Request corrections or deletions if data is inaccurate or incomplete.
Right to erasure – Request deletion of your personal data.
Right to restriction of processing – Ask us to limit how we use your personal data.
Right to object to processing – Object to our use of your data.
Right to data portability – Ask for your data to be transferred to another organisation or to you.
Right to withdraw consent – Withdraw consent at any time where consent is our lawful basis.

We will respond to any data protection rights request within one month. To make a request, please contact us using the details above.

Our Lawful Bases for Using Your Data

Student Education and Welfare

Consent – With your permission, you can withdraw at any time.
Legitimate interests – Benefits the individual and allows access to workshops and relevant information. Right to portability does not apply.

Queries, Complaints, or Claims

Consent – With your permission, you can withdraw at any time.
Legitimate interests – Helps individuals access services and support; right to portability does not apply.

Information Updates or Marketing

Consent – With your permission, you can withdraw at any time.
Legitimate interests – Enables relevant updates and advice; right to portability does not apply.

Where We Get Personal Information From

Directly from you
Parents or carers
Publicly available sources

How Long We Keep Information

We store personal information for 24 months.

How to Complain

If you have any concerns about our use of your personal data, please contact us using the details above.

If you remain unhappy, you can also contact the Information Commissioner’s Office (ICO): Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint